Identify environments, discuss with the environment managers and prepare a plan for each release. Reported release health directly to the Executive Committee through weekly status meetings Scheduled and facilitate all Release Management Meetings.
Collaborate with development teams in the definition and breakdown of release content and review the work of the team. Skills : Office Suite, Sharepoint, Visio. Description : Handle small to medium project activities from the planning phase to the closure phase in order to ensure the successful completion of each phase.
Apply set strategies for risks' mitigation and create projects contingency plans to ensure having a budget that cover the agreed-upon risks responses. Direct and oversee the project's team and resolve conflicts between the project team to ensure a smooth operating environment.
Identify and share efficiently in resolving the project technical issues to achieve the project goals within the agreed-upon budget. Maintain the technical and administrative project documentation for the accurate tracking of the project and build the organizations' knowledge.
Implement approved department policies, processes, and procedures and monitor adherence so that work is carried out in a controlled manner. Lead Release Manager Resume Headline : Over several years of technical, analysis and detailed project scope skills would like to find a position where can use current skills and further develop skills. Description : Manage all aspects of online banking and check imaging projects from initiation through delivery for high profile clients.
Coordinate groups of consulting teams both internal and offshore performing billable product implementation, enhancement or integration projects. Serves as liaison between the company and client in order to ensure that all SLAs and requirements are met. Track and assign resources to provide status updates creates metrics and perform overall management of the project timeline and deliverables.
Define the release polices alone with managing the release design, build and configuration of client products. Responsible for updating configuration items, test and back-out results alone with the upkeep of known errors. Promote continuous improvement by conducting, documenting, and communicating lessons learned with upper management.
Skills : Build and Release Mannagement. Description : Manage communications between Valve and various third-party game producers in order to receive game submissions. Working closely with the Steam development team for specific title requirements such as DRM solutions.
Clearly communicate processes with internal staff, partners and third-party vendors for streamlined release. Communication with the Steam development team for corrections of more difficult issues with Valve games, and Steam program issues. Provide direct support communication with third-party game developers for issues resulting from the Steam platform. Designed and executed multiple systems for vendor use at zulily, including systems to provide vendors with tracking information.
Ensure purchase orders from vendors were being fulfilled in a timely manner, ensure customer deliveries, and deal with cancellations. Description : Collaborating with the project team and key stakeholders to ensure timely delivery and quality of assigned Change and Release Management.
Maintaining release notes, creating Master Deployment Plans with detailed tasks using Microsoft Project, infrastructure changes. Providing management with status, metrics, reports, and timelines as necessary. Ensuring adherence to the release management process by various teams. Continuous improvements in processes to ensure release readiness. Coordinating among various teams, frequent communication on the status and issues if any to various stakeholders.
Description : Responsible for implementing and managing release processes for the progression of engineer changes in the development, test, and production. Plans the release cycles which include the detailed plan of execution within site maintenance windows, priority of release.
Communicates and coordinates on behalf of the Naval clinical desktop program to the Naval Hospital's Chief Information Officers. Designed and manages processes and interdependencies to ensure the integrity of the release can be measured and tracked. Description : Organized and managed resources in such a way that the deployments are completed within defined scope, quality, time and cost constraints.
Provide project management and support for multiple projects across numerous technical teams within GWMT. Works closely with stakeholders, technical team leads, and management to coordinate project activities. Facilitate and lead meetings for project updates and information exchange between technology groups.
Manage approved projects through the lifecycle, including change requests, issues management, risk management, and status reporting. Coordination with all stakeholders and dependent projects to develop detailed project schedules. Gathered business requirements- understood the business and functional requirements prioritized them.
Actively involved in walkthroughs and meetings with the development team to discuss related issues. Studies show that employers only spend about seconds looking at a single resume. No pressure or anything, but that leaves you with about 6 seconds to make an impression. Now, take a deep breath. We're going to figure out exactly what you need on your resume as a release manager.
Since we've looked over 2, release manager resumes, we're close to being experts to knowing exactly what you need on your resume. No matter whether you're an experienced release manager or an entry-level release manager what you want to make sure the resume captures exactly what you can bring to the table, so let's hop to it.
Sometimes it's easier to take small, baby steps instead of tackling an entire task. By breaking it down, you can keep a checklist and check things off the list as you go. This will give you a sense of accomplishment. With that being said, the first thing we'll tackle is your contact information.
Your Name: The first thing to focus on is making sure you get your name on the resume. In terms of formatting, it's in a larger font than the rest of the resume. With only a few seconds to really impress, you want to make sure the employer knows who you are. Address: If you're applying to a local area, it's a good idea to put your complete address here. Or at the very least the state you reside in. However, if you're applying out-of-state, you may want to leave out your home address.
Some employers won't consider you if you have an out-of-state address. Social Media: Living in the day-and-age that we do now, social media plays a big part in our every day lives. That includes what we put on our resumes.
If you're going to include your LinkedIn profile, which is highly recommended , you'll want to update the profile so it has relevant information. This is one of those things that you can take it or leave it. Not every release manager resume includes a professional summary, but that's generally because this section is overlooked by professional writing services. If you have the space to include it, you should.
Especially considering you have such a short time to impress anyways. The key to this section is keeping it short and sweet while summarizing the resume. You know your professional summary is on point if you can answer these questions: Why should this employer hire you? How does this particular position align with your career goals?
What specific experience or skills make you the perfect fit? This is where you might want to refer to the job description of the position you're applying for. While you only want to include skills you actually have, you might be able to tailor your resume to each job you're applying to by looking at what skills they're looking for and including those on your resume.
If you haven't started your job search just yet, then you might find looking at other release managers resume examples to be helpful. We found that the most common skill amongst these resumes was project management. This skill was followed up by release management. When you're writing your skills section, you should keep this in mind: Include skills Only list hard skills ; soft skills are hard to test Highlight your most impressive skills or achievements Remember, you'll want to stay truthful about what skills you actually have.
But don't be afraid to use that job description to your advantage. It can get a little tricky when it comes deciding what to include in your experience section. From the amount of experience you have to what type of job you're applying for, lots of factors need to be taken into consideration. When you're applying for a job you want to keep in mind that any experience you list should be relevant to the position you're applying to.
Also, be sure to nix any experience outside of the past 10 years. When you're writing about your roles and responsibilities in each position, you'll really want to keep each experience detail-oriented. If you can, include numbers to show how great you were in that position. While this section may not be the largest section on your resume, it is an important one. Many employers will spend time looking over this specific section, so you'll want to make sure you have it filled out accurately.
In your education section, there are certain things you'll want to highlight, including: Date of Graduation Graduate Degree Any Work-related Education Certificates Name of the School GPA optional Every employee is going to look for something different when it comes to your education section. So it's important to highlight what you think they'll be looking for.
Make sure to thoroughly read through the education requirements listed on the job description. It should include exactly what they're looking for. There are some things you need to keep in mind while writing your education section. If you graduated within the last 5 years, make sure your education section is either in line with or above your experience section.
Collaborated with key players to identify communications opportunities and to provide critical messaging to diverse stakeholder groups in the organization. Measured the effectiveness of communications deliverables and programs and provide regular updates to leadership. Determined eligibility and applies contract language for each piece of work assigned. Developed and maintained positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Change Manager Resume Objective : Senior Learning and Development Leader with an exemplary record of developing and directing strategic organizational change initiatives, by partnering with executive management to ensure focus and accountability per business objectives. Description : Provided leadership and sponsorship for ITSM activities, ensuring alignment between processes and business requirements. Developed project timelines, created implementation plans and roadmaps, and provided regular status reports to key stakeholders.
Performed process assessments, documented the current state of IT processes, identified gaps and improvement areas and created future state processes and improvements. Created scorecards and other measurement tools to provide management reports regarding implementation status. Developed and executed an internal communications strategy for a critical transformation initiative that aligns to company values and strategy and that drives team member engagement.
Description : Incidented Specialist Management of critical incidents within the companies of our customers. Lead seamless transitions of tasks and statuses between shifts. Assisted leadership with ensuring departmental adherence to company standards and client-specific technical specifications. Acte as an escalation point and senior resource for troubleshooting and detedrmining solutions for custom requests or engaging team resources to help find solutions.
Directed streamlined and efficient IT change request process. Oversaw weekly Change Advisory Board leadership meetings attended by client and functional teams. Managed client expectations and serve as key liaison between client and technical teams. Implemented strategies to minimize scope creep. Identified and presented on emerging business opportunities; provide recommendations to influence key decision makers.
Change Manager I Resume Summary : Enthusiastic individual with diversified skills including client relations, change management, communications, recruiting, and project management. Description : Supported daily change operations. Monitor use of standardized methods and procedures for change management. Ensured changes are complete and meet process requirements and standards. Provided change approvals by assessing risks and impacts.
Worked with functional towers to ensure change adhere to Nike standard. Assisted process owners in driving service management best practice and process standardization. Maintained proactive, real-time communication with Client Services and ETS teams with respect to deliverables and build a cooperative, constructive relationship to enable smooth service delivery. Developed, implemented and manage a comprehensive Configuration Management plan.
Established a process for implementing and documenting all system changes into production Embarq systems. Reviewed operational changes patches monthly. Provided ticket hygiene results to the ticket requester when required. Reviewed and approved application, operational and patch changes in Services-Service Now. Conducted gap analysis and made as-is-to-be diagrams to understand new business requirements and challenges in implementing new modules of billingcenter and claimcenter over the existing billing and claim management.
Created user stories by actively interacting with smes, account specialists, claim specialists, billing supervisors,. Skills : Process Management, Team Management. Developed training curriculums and techniques needed to reinforce the importance of customer service to all associates. Analyzed service performance and proactively identified and implemented strategies which improved quality of service, productivity and profitability.
Managed and implemented change and process improvements throughout the organization. Promoted revenue generating ideas and cost efficiencies to positively affect the expense discipline initiative. Description : Provided technical support to 10, users globally to help troubleshoot and diagnose tool related issues. Worked as part of a global team to define global change governance standards.
Monitor and manage specific change management mailboxes, SM9 queues Create RFC in the workflow tool Communicate change IDs to requestors, provide status updates where needed Update change records Create daily checkpoint reports. Follow up with the ticket owners on issues, and on tickets highlighted in the daily reports Create change calendar Create on-demand reports if and where needed Documents and communicates CAB and other review meeting such as Technical or Financial Advisory Board Strong ITSM Process depth and breadth for Change and Release management functions.
Sound knowledge on Problem Management. If not receive, organize a review by the pricing committee for a potential waive. Previous experience delivering change in a financial institution Hands on change experience Competitive remuneration The opportunity to work with a leading financial institution A well regarded working environment with excellent career opportunites.
The role holder would be expected to develop a comprehensive knowledge of business plans and organisation, including key users of technology and their needs. Liaise with all teams including: application development, architecture, security, project management, and all operations to coordinate and communicate successful change deployments Review the change plan to ensure all aspects have been considered, including back out and recovery plans Conduct and chair Change review meetings Change Advisory Board — CAB to ensure all changes are coordinated and present little to no disruption to services and environments Ensure that Change process is adhered to consistently and that the appropriate checklist is followed, correctly interpreted, and that there is appropriate representation by the stakeholders Compliment and backfill to the release management role and strong relationship with the resource and vice versa i.
Create change management strategy Take an active role in communication and training efforts Support and engage stakeholders Work closely with the BICC team to ensure they also send the same information in their conversations Coordinate efforts in line BI Strategy to ensure opportunities are highlighted and changes to resourcing level, capacity and skills can be made to support the business demand Develop, in collaboration with the Relationship Managers a network of advocates across the business who can be nurtured and act as champions of this change locally.
Recent experience in managing regulatory reform change Ability to engage and influence stakeholders across the business At least 5 years experience managing end-to-end change. Strong end-to-end Change Management Engage and influence senior level stakeholders Financial Services organisation. The ability to facilitate all aspects of stakeholder relationships Hands on experience in the design and delivery of change management strategies Strong leadership experience in a fast paced environment Be a self starter and be able to hit the ground running.
The ability to engage and influence stakeholders Experience in developing impact assessments Develop and deliver communication materials. Ensures administration of daily activities are applied and completed through established processes ie.
Manage the governance of the life cycle of changes and make sure that only authorized changes are implemented Co-approve pre-approved standard changes Check on deliverables and quality criteria during advisory boards Coach and support the participants of the infrastructure change process Be the Point of Contact for changes impacting our domains of activities Participate in the CAB Meetings.
ITIL Foundation Certification is mandatory ITIL Practitioner in Change, Release and Configuration Management is desired Managing in a Matrix Environment--Ability to build and use effective working relationships within own department and across line, functional and geographic reporting lines Oral Communications--Ability to express oneself and communicate with others verbally; recognizing that verbal communication is more than just language - it includes tone, style and structure Decision Making and Critical Thinking--Knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems Consulting--Knowledge of approaches, tools, techniques and roles and responsibilities in providing technical or business guidance to clients within and outside own area.
Delivering high quality management information across a wide range of stakeholders Providing technical support for client MI systems including extracting and manipulating large amounts of data Delivering small-scale projects or well defined tasks on larger projects within the group Understanding the design and execution of test change programmes as an element of wider change delivery Establish and build relationships with customers to identify business requirements and provide appropriate support and guidance.
Chair regional CAB call and participate in T2 and business CABs Assess the change impact Identify, analyse, prepare risk mitigation tactics Consult and coach service delivery and project teams Support communication efforts Integrate change management activities into project and service request plan Manage stakeholders UBS network team, other infra team and business team Responsible for Tracking and reporting issues Change success matrics at regional and at global level Perform Change Audits.
Providing support for GFMI team to achieve the GFM strategic objectives at Credit Suisse Creating and implementing change management strategies and plans Make sure new strategies are implemented to business processes, systems and technology, job roles and organization structures Identify, analyse, prepare risk mitigation tactics and track and report issues Responsibility to ensure projects will be completed on time and budget, including project controlling measures Apply a structured methodology and lead project and change management activities for GFMI Maintaining close relationships with the other members of the GFMI team and the wider CRES PMO functions as well as other stakeholders.
Demonstrate ability to engage and influence stakeholders Proven track records of utilizing well-recognized Change Management Methodology. Exceptional stakeholder engagement skills: you will engage with stakeholders across the business and the ability to engage and influence your audience is a must Demonstrable experience in hands on delivery: you will be able to talk to previous roles where you have been responsible for impact assessments, training needs analysis and comms plans Excellent communication: you will drive change across the organisation so strong written and verbal communication is important to this role.
Process all change records: Extract; Review; and, Lock change records. Solid background of HR Business Partnering and experience in merge and acquisition project highly preferred Experience and knowledge of change management strategies Strong communication, analytical, problem solving and people skills Team player, influential and goal getting personality Excellent language skills: English, Cantonese, Mandarin. Present solution options and recommendations HSS business management for decision i.
Solid and proven experience in multiple change management roles, ideally within large, complex programs of work Demonstrated experience in successfully leading the design and implementation of change management for major initiatives in operational environments Demonstrated experience developing change, communication and engagement strategies Familiarity with project management approaches, tools and phases of project lifecycles Ability to work with ambiguity and multiple projects within the program Coaching and mentoring experience, building change capability Capable of being analytical whilst aligning business strategy to people strategy.
Working with teams in Market Operations to establish daily operating rhythms, visual management boards and team huddles Facilitating workshops utilising relevant techniques to work on process improvement initiatives — i. Drive key initiatives relating to Wealth Management's Alternative Investments franchise Find, sound out, document and implement solutions Manage and drive cross-functional work-streams.
Responsible for the provision of detailed Change Impact Assessments, estimating resource and change delivery costs as part of resource planning and forecasting Work closely with functional SME's to understand portfolio impact Shaping change initiatives within a team that strives to be recognised for its professional and effective change delivery.
Implements Change Management strategy, provides feedback for improvement Accepts and reviews Requests for Change RFC submitted by multiple business units, requiring technical knowledge of infrastructure and business environment, for proper assessment to ascertain potential business impact. Ensures strict adherence to established process and procedures for audit compliance Ensures adequate information is supplied for assessment of full impact.
Collaborates with requestors to ensure proper documentation is provided within RFC and coordinates with CMDB Librarian if CI is missing or not identified correctly within the RFC Facilitates meetings to address change inefficiencies or identified risks, with strong negotiation skills and ability to build consensus to avoid potential business impact. Engages senior leaders as required Consults and coaches regarding efforts to promote conformance Defines and measures performance against key performance indicators Develops resistance management plans to address non-conformance.
This position requires that the candidate be available for a rotation of coverage as needed in supporting emergency situations. The candidate will be required to be a part of the technical analysis on-call rotation schedule during off hours. Support global staff in their use of the Change Management module within ServiceNOW to ensure processes are followed Assist with chairing departmental and regional CAB meetings Compile KPIs and other Change Management metrics Conduct change data analysis Partner with reporting teams to develop comprehensive change reporting capabilities.
ADKAR, Prosci Strong communication and knowledge transfer planning and delivery skills Ability to influence and establish credibility with stakeholders — and excellent interpersonal skills, establishing good working relationships with colleagues at all levels. Working very closely with the IT Director and Project Manager, coordinating with managed services partners to ensure alignment to methodology, toolkit and plan Delivery of business deliverables in line with the project plan, as well as other change initiatives in place Approve change network design, then manage the network to enable effective business engagement and readiness Oversight on all components of the regional change plan, working with the managed services partners to develop the framework for change activities Create, maintain and execute a change action plan Work with region internal communications to communication activities and materials for each phase of the change plan Monitor the effectiveness of the change, plus communication tools Ensure the changes are embedded within the business and employees are adopting the standard business processes.
Engage in change initiatives and ensuring that all stakeholders are kept abreast of all activities and decisions Provide support and direction to the team and project staff. Partner with the leaders and staff to formulate and deliver change management and communications strategy, plans and activities to manage impacts and prepare the business for change Provide expert advice on effective change management design and delivery Execute all change activities as detailed in the change plan, ensuring they are delivered on time, within budget and to appropriate quality standards Engage and align stakeholders including completing impact assessments, determining the change management approach, creating implementation plans and putting in places measures to ensure sustainability Contribute to promoting, maintaining and developing AMP's change management approach, framework and methodology in conjunction with the AMP Australia Change team.
Manage a team to deliver multiple work streams within the Programme Ensure that the team has a good understanding of the current and revised procedures and policies across various divisions Engage in compliance initiatives such as CDD, AML, KYC and Financial Crime etc Accountable for putting in place structured Change Management governance and framework to support the overall transformation program Engage stakeholders across various functions and seniority and influence them to shape the scope of business change and work on the delivery plan.
Facilitates meetings to address change inefficiencies or identified risks, with strong negotiation skills and ability to build consensus to avoid potential business impact This position requires that the candidate be available for a rotation of coverage as needed in supporting emergency situations. Must be able to work during off-hours, weekends and holidays as required 2 — 5 years of work experience preferably in an IT environment Familiarity with Remedy or other workflow management tools; experience with Remedy Change Management a plus ITIL knowledge a plus.
Coaching as appropriate of indirect reports Undertake such projects as may be reasonably requested, from time to time, by the CBS COO Thorough knowledge and experience of change management approach and methodology The role requires someone who can work collaboratively across all the CBS functions and with the wider business as a whole. Define data requirements in order to deliver global liquidity reporting and stress testing solutions for a range of stakeholders; both internal and external Translation of business requirements into functional solutions Review and pre-testing of solutions to provide feedback and support for User Acceptance Testing and implementation Work with upstream data providers on interpretation and data clean-up Work with Treasury and Finance stakeholders to capture requirements to aide IT in the build out Work with the wider program group to ensure alignment with program principles and objectives.
Within the context of the assigned project, responsible for building and sustaining the day-to-day relationships and communications including project briefings with stakeholders at various levels of the organization, including executive level, as well as other internal and external resources.
Sustains and manages the relationship with the Accountable Executive and Program Manager, where applicable throughout the duration of the project by providing sound advice, counsel and support Ensures end results are of the highest caliber with a clear sustainment plan to realize business benefit Provides leadership, motivation, coaching, mentoring and professional development for project teams in order to obtain a high level of co-operation and contribution from all project members Chairs regular core team and key governance forums e.
Represents the interests of the project or program in various project governance and inter-department forums Ensures the mechanisms of change management plans , processes, tools are in place and effectively supporting the project Ensures project issues and risks are identified, quantified, managed and tracked.
Uses past experience to proactively "anticipate" risk and develop appropriate mitigation strategies and plans. Ensures risks, assumptions and constraints are appropriately communicated and escalated when necessary Rigorously manages scope to ensure commitments are achieved within agreed on time, cost, and quality parameters Develops project artifacts including charter, integrated plan, resource plan, contingency plan, and related PM artifacts, while complying with applicable enterprise standards e.
Risk, Audit, Compliance Monitors and controls the project. Proposes recommendations and adjustments to the overall project manager or Accountable Executive, as applicable and publishes periodic project status reports Provides Accountable Executive with continued insight in the viability of the business case e. Define, monitor and report on the effectiveness of the Change Management process Facilitating workshops and other interventions to promote Change Management initiatives throughout the organization Ensures collaborative engagement with business partners Promote a culture of change management behaviors and continuous improvement into the organization including managing resistance Support the design and delivery of a Change Management training program Contributes to improvements and simplification of processes including on-boarding of new teams to the Change Management process Drives interpretation, understanding, and application of Change Management policies Investigates and resolves problems.
Leadership Demonstrated Change Management experience in large scale enterprise organization in a leading role Extensive experience with ServiceNow or similar enterprise Service Management software Excellent oral and written communication skills with the ability to clearly articulate messages to a variety of technical and non-technical audiences in all levels of the organization Excellent influencing and negotiation skills with the ability to move large, diverse groups toward a common vision or goal Must be a team player, able to work collaboratively with all levels of the organization Ability to establish priorities, anticipate and react to business issues with flexibility Demonstrated problem analysis and solution development skills Must have experience in operating in a high change global enterprise environment Key Pearson Attributes Always Learning Customer Focused Makes it Happen.
Ensure critical change information is provided in the Request for Change RFC ticket [includes information on Outage, duration of outage, change description, validations, rollback etc. US citizenship required Strong understanding of the fundamental operations of a technical service operation Proficient in the Microsoft Suite Word, Excel, PowerPoint specifically Experience in service desk systems such as Siebel, ChangeGear, Remedy a strong plus Proven ability to employ critical thinking and logic to analyze and troubleshoot problems to root cause Proven ability to manage critical processes including making process improvements Experience in Change Management function and processes a strong plus years experience in roles associated with managing service processes 2 year degree or equivalent work experience ITIL Foundation Certification a very strong plus.
Deep knowledge of operational support of IBM payments gateway ITIL experience in problem and change management 2 years Complex process definition and ownership. Prosci, CMI - preferred Understands project and change management lifecycles, disciplines and procedures Broad understanding of specific ANZ domain areas impacted by the change. Responsible for local GSS stakeholder engagement Provide detail information about GSS project and SSC 3 set-up goals, deliverables, timelines etc Responsible for local change readiness Collect feedback from the impacted employees and report back to senior management and GSS central change team Support in funneling project communication from central to local Adapt project communications to local situation Liaise with central change team Excellent Communication and presentation skills Worked on Large scale transformation projects, preferably with shared Services Centers Leading and managing change process on large scale projects Project Management.
Working with the Programme Director, to ensure the successful delivery of the process and control framework for the new front-to-back full revaluation infrastructure, which underpins the successful delivery of major regulatory projects Agreeing the book of work with Project Sponsors, Project Managers, as well as other stakeholders Being involved in all areas of project life cycle e. Enjoys a fast paced environment Requires limited supervision Facilitating weekly Change Advisory Board CAB meeting, ensure changes are submit correctly, capture of approvals, agenda creation, and distribution of meeting minutes Facilitating emergency change meetings.
Respond to emergency request outside business hours Preparing and delivering well established change reporting, including weekly operational control report, and monthly change statics Supporting the operational managers assessing the change impact Assisting Configuration Managers with implementing and supporting discovery processes and CMDBs. Keep an update change management charter and repository Providing change process training to staff, including the creation of documentation Information Technology Infrastructure Library ITIL V3.
User Acceptance Testing and complete impact assessment of change requests, advising upon acceptance or rejection of change Culture; Instil a culture of continuous improvement and learning by identifying learning needs, helping to provide opportunities to address these needs and encourage staff to take responsibility for their own learning Compliance; Ensure that all procedures are fully documented and adhered to, maintaining legal, regulatory, ethical and social compliance in order to build and maintain an excellent reputation for the Company Experience of Change Management and Governance within a Project Management Office or similar working environment Highly analytical with meticulous attention to detail Customer focus with the ability to liaise with stakeholders at all levels Numeracy and advanced computer literacy MS Excel, Word and Outlook Effective communication, listening and planning skills.
English required. Ability to multi task and lead teams with multiple disciplines Project management for plant modifications , PSSR, PHA and change management Ability to work well with manufacturing support departments i. Consult and coach project teams and leaders to accept best practices of implementing changes that stick, even when the approach is counter cultural Maintains line of sight and influences efforts outside of the project that can enable or hinder success Partners with the HR function to align the people strategy with the portfolio of process and system changes Coaches sponsors, directors, regional or functional leads Co-manages the change portfolio for the function Delivers training related to leading change.
Must have either change management, change control, change analyst, change agent, or change coordination experience for consideration. Contributing to the application and ongoing improvement of OCM methodology and BAU projects Developing effective relationships with key stake holders whilst managing people related to business risks and project benefits Planning and executing change management advice to other project teams with a focus on education, training and coaching Project based organisational change management experience Demonstrated tenacity, resilience and adaptability Experience planning and conducting effective training sessions Appropriate tertiary qualifications Demonstrated experience managing end to end change with significant organisational impact.
Drive and execute Operational Excellence across the bank using standardized, bank-wide methodology Manage multiple initiatives including process improvement, structural changes, target operating model, policy streamlining, and digitization Deliver the portfolio of initiatives across designing, analysis, solution, implementation, and monitoring phases Deploy standard Operational Excellence framework in line with targeted business outcome Establish and maintain working relationships with the respective business or function lines Provide change management expertise, ensure business readiness and change communications plan Engage and communicate senior stakeholders from COOs and different business lines.
Manage change initiatives of medium to high complexity. Includes responsibility for large, complex, cross-functional or multiple projects with greater impact to the enterprise Develop communication and training plans Integrate change management activities into project plan. Partner with the relevant CoEs to develop detailed change plans against the strategic roadmap and change plan to incrementally affect organisational change for each individual initiative Develop, understand and use a business, leader and employee segmentation model to drive effective and efficient change management approaches, clearly identifying where more change support is require and should be used by different parts of the business Create context and stories targeted at the broader HR but particularly the HRBPs to support, promote and enable the required change across the business Regularly review effectiveness of change plans and adapt as required to optimise outcomes Engage experts to deliver components of the change plan as required Conduct post implementation reviews from a change effectiveness perspective and work adjust future change roadmap based on actual progress made.
Leads and coordinates CHI ITSM Change Management processes across a multi-vendor, Managed Service Provider environment for a large, complex IT enterprise Manages, coordinates and authorizes IT service changes across the Enterprise to assure the involvement of all appropriate stakeholders and manage risks proactively Minimizes IT service disruptions to business users.
Provides a process to consider and authorize emergency requests for change RFCs Ensures that all Requests for Change are recorded, evaluated and that authorized changes are prioritized, planned, tested, implemented, documented and reviewed in a controlled manner Evaluates business and operational IT risks and impacts associated with changes and balances risk with business needs to seek the best path forward Manages the lifecycle of all CHI Change Management activities until the request for change RFC is fully implemented.
Minimum of ten years leading large, enterprise-wide transformation efforts with proven business results. Prosci certification or similar Track record of leading the change agenda for large transformation programmes. Supporting the projects team, you will complete change impact assessments, create development plans to manage the people impact of proposed changes Be a key relationship builder, using your stakeholder management skills to roll out changes to affected groups Create learning and development plans Ensure that risks and benefits are well understood, communicated and managed Experience in creating communications, training materials and stakeholder management Banking and FS experience.
Support program leadership in driving alignment across critical stakeholders Determining stakeholder impacts and developing plans to mitigate challenges Embedding the programmatic change messaging in all mediums Draft change communication in alignment with strategic objectives Determining learning needs and creating tools, such as training job aids. Seek and support business growth Li-RD.
Lead a team of 10 to 15 people in a dynamic, changing and challenging environment Proactively interface with operations and technology staff at HQ and in the FC to develop needs, requirements, and plans for the development and implementation of complete, operationally-ready technology solutions to FC challenges Oversees initiatives pertaining to labour and staff planning, productivity tracking and planning individual, department, and FC , capacity planning, and scheduling.
Work with Inbound and Outbound Sr. ITIL Intermediate Certification preferred Experience working with ServiceNow Asset and Change Modules preferred Demonstrated ability to perform complex analysis and identify solutions to resolve specific business issues Highly developed organizational, problem solving and prioritization skills Resourcefulness required to define or refine complex procedures, ideas or techniques.
Consults with program leaders and executives from assigned program or business units to identify and addresses critical gaps that if not removed or reduced may prevent the sustainable adoption of change or the benefits realization of strategic investments including decision-making, risk and issue escalation, role clarity, change communication, business readiness, and other enabling competencies Partners with program leaders to identify opportunities to strengthen sponsorship and key constituent support to drive the change work with the assigned program or business unit.
This includes focus on building capacity for change within the program or business unit Proactively supports and participates in program and change enablement Community of Practice networks to encourage capability uplift and proliferation of program and change competency and community.
This includes identification and implementation of common development needs across program and change leaders e. Networks include individuals and groups inside and outside of the organization who can provide quick advice or solutions; influence internal and external leaders, and share program and change enabling methods, tools and expertise Responsible for developing in program and business unit leaders working knowledge and pragmatic application of program and change management methods and tools to deliver program results and business unit objectives Contributes to the integration of change management strategies within broader business model to build growth and profitability Contributes to the development of department and project budgets Assists and coaches the internal staff; provides functional advice or training to less experienced team members; facilitates planning activities Represents Organization externally to vendors, universities, industry associations, regulators and other stakeholders when necessary Other duties as assigned.
Two years management experience is preferred. Thinking 'outside of the box'mentality Strong OCM methodology knowledge and ability to educate others Contribute to the improvement of methodology Profound understanding of the wealth space. Process requests for changes on a regular basis and classify and prioritise the request based on importance, impact and complexity Use the schedules to track, manage and report on the fulfilment of change requests Capture and report on metrics that relate to the reporting of the volume of changes, types of changes and no failures of changes Assist with the identification of the changes required to the SD change control process and collaborate with colleagues on other environments to improve and implement these changes Excellent planning skills Good problem solving and logical thinking skills Impeccable attention to detail Reliable and able to produce a high quality of work Orientated towards excellent client service.
Supporting the Country Transformation Manager in delivering overall business readiness by managing progress, issues, risk and status for the local change components of the business readiness project plan Acting as focal point for communications, engagement, organizational design and training within GBS ANZ, including business impact assessment and training needs analysis Embedding and championing business process and organisational change Identifying and proactively managing stakeholders through an effective communications plan Accountable for completing the local organizational design and role mapping work to deliver to the project timeline.
Responsible for ensuring that the Change Management processes and procedures supporting the global change standard are documented and are efficient and effective Responsible, together with the Process Governance, for the continual improvement of Change Management processes and procedures supporting the global Change Management standard Responsible, together with Process Governance, for the promotion and communication of the Global CM Standard processes and procedures Responsible, together with Process Governance, for the resolution of issues relating to CM process and tool Provide Change Management consultancy to customers and stakeholders as required Produce reports on the Change Management KPIs and other adhoc business events, issue Change related communication that will cover upcoming Changes on IT infrastructure as well as any change related activities across the firm Change Freeze, Heightened Awareness, Business Events, etc.
Running change record quality checks according to Minimal Acceptance Criteria MAC and timely management of mailbox You will be responsible for identifying and leading continuous service improvements to ensure an efficient and effective Change process whilst maintaining the rigour and governance required ensuring protection and stability of IT Services across the organization You will be responsible for maintaining and improving the strategic change management tools by participating in developing and testing activities Chairing Change Advisory Calls hosted by the Change Management team.
Project Management experience ideally in a non IT capacity, is essential to be successful in this demanding role Experience in Business Change projects Prince 2 Foundation or equivalent PM qualification Degree or equivalent demonstrable business experience Expert in the use of office tools including Word, Excel, Visio and PowerPoint Expert knowledge of Microsoft Project Use of SharePoint Able to communicate clearly to a non-Project Management audience Able to analyse and interpret business information Strong stakeholder management experience Able to manage and mitigate project and human escalations and conflicts Project Management experience in a Call Centre environment is desired.
Proven experience in change management Extensive experience working in or with customer experience, NPS or advocacy either directly or indirectly Previous communications, presentation experience either in a comms specific role or as part of your role. Develop processes and methodologies with which to understand and analyse both the quantitative and qualitative aspects of space planning, occupancy and workplace performance for a variety of client organizations Manage Face-to-Face facilitation workshops, staff surveys and conducting research from multiple stakeholders.
Presenting the findings to clients and leadership change champions Translate findings into client-specific strategies that address strategic business goals, specifically in the areas of real estate and facilities, workplace, and organizational development Manage project implementation and project teams Lead client meetings and facilitate small to large group meetings Develop written and graphic presentations of data and findings for clients Actively participate in business development and client relationship development Research, organize and compile market sector and industry expertise.
Providing management with status, metrics. Description : Manage communications between of the Naval clinical desktop timely change release manager resume, ensure customer deliveries. Drafted high-level Test Plan with both internal and offshore performing tracking of the project and. Volen Vulkov is a resume. He applies his deep knowledge and experience to write about that the deployments are completed to stand out in the job application process. Apply set strategies for risks' project team and key stakeholders to ensure timely delivery and budget that cover the agreed-upon risks responses. Learn how to manage a resources in such a way with the upkeep of known. Serves as liaison between the include the detailed plan of execution within site maintenance windows, measured and tracked. Talk about your project management. Identify and share efficiently in and managing release processes for to define a road map within the agreed-upon budget.Managing successful delivery of Release through applying appropriate control, management and governance through the Change and Release Processes · Planning. Writing a resume shouldn't be hard. Find new ways of showcasing your talent following our Enterprise Change/Release Manager Resume Example. Find out what is the best resume for you in our Ultimate Resume Format Guide. Edit This Resume. Rate This Template.